Call Center Representative

Position Title: Remote Call Center Representative

Location: Remote

Pay Rate: $16/hr on W2

Anticipated Start Date: 10/15/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ Months (contract position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [REMOTE]

Job Description:
Knowledge, Skills and Abilities
* Ability to organize well.
* Strong Customer Service Skills
* Strong Communication Skills
* Ability to provide and represent professionalism in job.
* Ability to practice flexibility and adaptability in the workplace.
* Ability to work with Microsoft Word and Excel and navigate internet skillfully.
* Ability to analyze information and use logic to address work-related issues and problems.
* Ability to operate with strong interpersonal skills.
* Ability to be careful and thorough about detail.
* Ability to perform data entry accurately.
* Average manual dexterity in use of a PC, phone, 10 key, sorting, filing and other office machines.
* Ability to handle conflict appropriately and constructively.
* Working knowledge of HIPAA privacy and Security rules.
* Ability to perform well in team environment.
* Ability to meet deadlines.
* Ability to handle pressure and deadline-oriented project demands

Minimum Education
High School Diploma or equivalent required
Certifications (Required/Desired)
None

Minimum Related Work Experience
* Minimum 2 year experience working on the phone making inquiries (outbound) and/or answering calls (inbound)
* Experience with Health Care or Government Sponsored Health Insurance Preferred
* Call Center Experience Preferred
* Knowledge of Health Care Terminology Preferred
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Call Center/ Inbound/ Outbound

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244654 when responding to this ad.