Event Planner

BCforward is currently seeking a highly motivated Event Planner Intermediate for an opportunity in Tampa, FL!

Title: Event Planner Intermediate

• Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily.

• Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience.

• Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times.

• Participate in daily operations meetings and weekly reviews to stay informed about events you and the team are planning.

• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively.

• Manage space issues and escalate unresolved issues to the lead planner or manager as needed.

• Cover essential reception desk functions, including answering telephone calls and returning emails promptly, and greeting clients.

• Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.

• Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience.

• Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.

• Deliver high-level service to event organizers, LOBs

• BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

• Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
• BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
• BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
• To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
• This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 248681 when responding to this ad.