Application Programmer III (IVR Developer)

Job Title: Application Programmer III

Location: Jersey City, NJ - Hybrid

Duration: Contract - 12 months

Pay Range: $68/hr (W2)

Job ID: 372870

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Application Programmer III to join our team. The ideal candidate will have strong experience in Agile delivery, Python, Jira, Bitbucket, prompt engineering, and AI-assisted development tools such as GitHub Copilot and a proven ability to translate business needs into actionable technical specifications and deliver working solutions across the project lifecycle.

Responsibilities:

• Serve as the primary interface between business stakeholders and cross-functional technology teams.
• Analyze current processes and systems, assess business models, and evaluate integration with technology.
• Gather, refine, and document requirements into clear specifications and user stories.
• Create prototypes and wireframes to validate solutions with business and technical teams.
• Lead and support IT project work, including planning, execution, and revision of plans as needs change.
• Drive Agile ceremonies, backlog management, and collaboration using Jira, Bitbucket, and Confluence.
• Apply prompt engineering and AI-assisted coding tools to accelerate analysis and development.
• Produce high-level designs, APIs/web services documentation, DIDs, use cases, and traceability matrices.
• Support defect triage and partner with lines of business on research and gap analysis.

Required Skills & Qualifications:

• Proficiency with Agile tools and practices, including Jira, Bitbucket, and Confluence.
• Hands-on experience with Python and API/web services documentation.
• Working knowledge of GitHub Copilot or similar AI-assisted development tools and prompt engineering.
• Clear understanding of Agile/Lean methodologies and Scrum practices.
• Experience with Speech IVR or other client/user-facing systems (online or mobile) as an analyst, developer, designer, or tester.
• Bachelor's degree in Computer Science or related field with 5-6 years of relevant experience.

Preferred Skills:

• Experience with Genesys Cloud CX and/or Genesys Architect, or related certification.
• Background in mobile or web-based software development projects.
• Knowledge of Agile Lean SDLC and iterative development lifecycles.
• Ability to operate in a high-paced environment.

Additional Details:

• Approved work location is Jersey City. Hybrid schedule with a minimum of 3 days onsite per week. Onsite day 1.
• Target start date in May. Glider ID verification applies.
• Max 3 submissions per vendor.
• Please include candidate's current location and intent on the resume and note if 18 months tenure is not available.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume. Be sure to include your current location and work intent, and indicate if you do not have 18 months tenure available.