Collections Specialist

Job Title: Collections Specialist

Location: Newark, DE

Duration: Direct Hire

Pay Range: $18 - $20/hr (W2)

Job ID: 371947

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Collections Specialist to join our team in Newark, DE. The role will perform collection activities to recover losses on assigned accounts and provide compliant, courteous service across multiple communication channels.

Responsibilities:

• Manage a portfolio of assigned delinquent accounts.
• Initiate phone, email, and written outreach to discuss debts, payment options, and negotiate arrangements.
• Document all collection activities and communications per client standards and Federal regulations.
• Provide customer service, respond to inquiries, and address concerns with accuracy.
• Use skip tracing techniques and tools to locate hard-to-reach customers.

The above information describes the general nature and level of work and does not list all duties, responsibilities, or qualifications required.

Required Skills & Qualifications:

• Strong negotiation and persuasion skills with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts with composure.
• Detail orientation with sound organizational and time management skills.
• Reliability and ability to work flexible day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain any required collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college coursework in business or related field preferred.
• 0-1 year of collections or related customer service experience in a financial or credit environment.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Schedule and Hiring Notes:

• Hours/week: 40.
• Hybrid schedule with 2 days onsite.
• Shifts after training: 8-5, 10-7, or 12-9. Management assigns shifts based on business need.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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