Searcher

Job Title: Searcher

Location: (City, State)

Duration: Travel - 3 months

Pay Range: $20/hr $20/hr (W2)

Job ID: 370828

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Searcher to join our team in Search & Retrieval Services. The ideal candidate will have strong experience in litigation and title-related searches, order management, and customer communication and a proven ability to deliver accurate search results within defined turnaround times while maintaining client satisfaction.

Responsibilities:

• Assist title, legal, and lending clients with litigation searches.
• Work independently to fulfill orders within established timelines.
• Update order status in the OMS as processing progresses.
• Conduct searches using the SIS proprietary database and relevant state and local websites.
• Prepare clear customer reports with comprehensive search results.
• Deliver results per client instructions and keep clients informed of issues or delays.
• Respond promptly to client inquiries on order status and resend searches upon request.
• Review and maintain high accuracy in searches and delivered reports.
• Provide dependable customer service and maintain positive client rapport.
• Communicate with vendors to support order fulfillment.
• Meet turnaround expectations of 24 to 72 hours.

Required Skills & Qualifications:

• Strong verbal and written communication skills and professional phone etiquette.
• Proven data collection and research capability across internal and public sources.
• Analytical problem-solving with the ability to develop alternative solutions.
• Customer service skills, including managing difficult situations and meeting commitments.
• Active listening, clear speaking, and effective response to questions.
• Experience: 5+ years in an office environment.

Preferred Skills:

• Familiarity with title, legal, or lending industry processes.
• Experience with OMS platforms and proprietary search databases.

Work Arrangement:

100% onsite support.

Education:

High School Diploma and 5 years of office experience in a professional environment.

Job Category:

Title.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

Name: Siddharth Parmar

Email: