Program Manager Non Tech 1

BCforward is currently seeking a highly motivated Program Manager Non Tech 1 Professional Job for an opportunity at Remote, EST coast hours!

Position Title: Program Manager Non Tech 1

Location: Remote, EST coast hours

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Contract of 06 Months and possibility of extension (M-F 40 hours a week)

Job Type: Contract and Remote

Pay Range: $38 - $42/hr. on w2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Top Skills Must-Haves:

Disqualifiers: Candidates with lack of tech industry experience and low tenure will not be eligible for the role.

Degree or Certification: Bachelor's degree in business, marketing, communications, or a related field - or equivalent practical experience.

Program Management (2-3 years): Experience managing high-volume workflows, tracking requests, updating documentation, and keeping cross-functional teams aligned.

Systems & Tools Proficiency (1-2 years): Hands-on experience with workflow or content systems such as GitHub Projects, Seismic, Contentful.

Operational Process Management (1-2 years): Experience building or maintaining trackers, workflows, templates, and other operational frameworks that support predictable execution - ideally in GitHub.

Job Description:

Summary:

The Program Manager for Customer Evidence - Communications & Content supports the execution of the global Customer Evidence program. This role focuses on coordinating customer-facing communications, managing logistics for customer story and advocacy activities, and maintaining the content and advocate systems that scale customer storytelling across GTM teams. The Program Manager plays a key role in ensuring customer evidence projects run smoothly and that teams have timely, accurate, and discoverable content.

Job Responsibilities:

Customer Communications & Coordination:

• Coordinate customer communications for written stories, video shoots, testimonials, reference calls, and event-speaking opportunities, including scheduling, preparation, and follow-ups.
• Present and clearly communicate briefs, updates, and next steps to customers, internal teams, and cross-functional stakeholders.
• Support targeted outreach for analyst evaluations and other Customer Evidence-driven programs.

Content & Asset Support:

• Produce lightweight customer evidence assets such as testimonial cards, short written summaries, internal slides, social snippets, and speaker one-pagers.
• Partner with Revenue Enablement to ensure Seismic content libraries are updated, accurate, and easy for GTM teams to use.
• Assist in reviewing, packaging, and distributing customer evidence assets across internal channels.

Program Coordination & Tracking:

• Maintain Customer Evidence advocates trackers and story trackers.
• Ensure trackers, tags, and project details remain accurate and current so GTM teams have clear visibility into status and next steps.
• Support CE workflow administration, including routing, timeline updates, and follow-through on action items.

Cross-Functional Partnership:

• Collaborate with Sales, PMM, Analyst Relations, Brand, and Event teams to ensure customer communications, assets, and expectations are aligned and delivered smoothly.

  Other:

• Occasional travel may be requested to support on-site customer content production at events or team offsites. Travel within The US - rare maybe once or twice a year

  Skills:

• Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
• Excellent organizational skills and attention to detail across multiple parallel projects.
• Ability to work proactively, manage shifting priorities, and maintain reliable follow-through.
• Familiarity with marketing workflows, content production, customer advocacy, or related programs is a plus.
• Proficiency with productivity and workflow tools such as Word, PowerPoint, Excel, Seismic, and project management platforms.

Education & Experience:

• Bachelor's degree in business, marketing, communications, or a related field - or equivalent practical experience.
• 1-2 years of experience in marketing, program coordination, customer advocacy, content production, or similar roles.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 248308 when responding to this ad.

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