Project Manager Tech 3

Bcforward is currently seeking a highly motivated Project Manager Tech 3 for an opportunity in Remote.

Position Title: Project Manager Tech 3

Location: Remote.

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. Bcforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months

Job Type: Contract - Remote.

Pay Range $70.00

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Responsibilities:

Program Leadership
Drive maturity of the break fix prioritization program.
Manage prioritization logic change requests, escalations, and manual override requests.

Project Management
Develop project plans, timelines, and scope for prioritization initiatives.
Manage project resources, providing motivation, coaching, and guidance.
Ensure appropriate systems development and project management processes are followed.
Collaboration & Stakeholder Engagement
Partner with functional teams to define business requirements.

Collaborate with CDS Engineering to:
Define test plans and ensure defect-free releases.
Develop rollout plans and operational procedures.
Establish prioritization success metrics.
Prepare and present prioritization change impact analyses.
Coordinate with ITPS, CDS, and break fix operations partners for seamless execution.

Governance & Reporting
Lead support analysts in delivering change and release management for prioritization logic.
Make presentations to steering committees and project sponsors.
Provide change and release management communication updates.
Deliver quality and performance reporting for program initiatives.

Expected Outcomes
Mature and streamlined break fix prioritization processes
Timely delivery of prioritization initiatives with clear project plans and scopes
Effective stakeholder engagement and alignment across teams
Defect-free releases and robust operational procedures
Efficient change and release management with clear communication.

Education/Experience:

• Bachelor's degree in computer science, Computer Engineering, or related technical field (MBA or advanced degree preferred).
• 5-7 years of proven project management experience in large-scale, multi-platform environments.
• At least 5 years' experience in delivering technology and business solutions in hyperscale, mission-critical datacentre operations.
• Ability to adapt and exercise judgment in a dynamic environment with competing priorities.
• Proven ability to quickly learn business processes and collaborate across organizational levels.
• Strong risk assessment and management skills for technology, operations and business functions.
• PMP or PMI certification required.

Required skills:

1. Project Management

Ability to develop, execute, and monitor project plans, timelines, and deliverables.

Strong communication skills for stakeholder alignment and transparent updates.

Expertise in managing change requests and release cycles, ensuring smooth implementation and minimal operational disruption.

5-7 years of proven project management experience in large-scale, multi-platform environments.

2. Technical Knowledge of IT Infrastructure

Deep understanding of IT break fix operations processes, data centre operations, ticketing systems, escalation handling, and change/release management.

Familiarity with enterprise IT systems, troubleshooting, and operational procedures.

3. Documentation & Tooling, Process and Procedure Development

Proficiency in creating, maintaining, and updating technical documentation for processes and procedures.

Ability to develop and refine tooling requirements to support operational efficiency and program maturity.

Experience designing and implementing standardized workflows and best practices for IT operations.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 248208 when responding to this ad.