Client Service Professional-Commercial Lending

BCforward is currently seeking a highly motivated Client Service Professional-Commercial Lending for an opportunity in Charlotte, NC!

Job Title: Client Service Professional-Commercial Lending

• If you are a collaborative team member, solutions-oriented, and deliver premier client service, this is the place for you!
  
• Responsible for maintaining, deepening, and enriching client relationships.
  
• You will serve as the primary point of contact for all service-related needs
  
• Provide exceptional client service and flawless execution in resolving client requests
  
• Trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio.
  
• Build strong relationships and provide a level of service that clients and customers have learned to expect.
  

• Delivering solutions and upholding client standards and operating principles
  
• Develop long-term client relationships
  
• Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction
  
• Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies
  
• Proactively discuss client trends/issues with internal partners to further customize solutions for clients
  

• Client servicing skills first (email and phone), account manager experience
  
• White glove service for VIP/enterprise clients
  
• Loan servicing experience; syndicated loans; loanIQ - a huge plus
  

• BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

• Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
• BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
• BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
• To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
• This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 248136 when responding to this ad.