Break Fix Technician (PCs and Printers)

Job Title: Break Fix Technician (PCs and Printers)

Location: Roanoke, VA

Duration: Contract - 24 months

Pay Range: $26.42/hr. - $34.58/hr. (W2)

Job ID: 373184

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Break Fix Technician (PCs and Printers) to provide on-site break/fix hardware support for PC and Printer customers. The role focuses on laptops, desktops, retail point-of-sale (RPOS), and workstations. Printer support experience is a plus. The position operates in a fast-paced, changing environment and requires strong customer service, mechanical aptitude, and disciplined execution.

Responsibilities:

• Perform on-site diagnostics, break/fix repairs, and unit replacements for PC and printer devices.
• Configure hardware, software, and basic network components to restore service.
• Execute technical action plans and collaborate with escalation teams to remediate PC and print issues.
• Educate customers on technology use and maintenance while managing critical service events.
• Document service activities with attention to detail and complete administrative tasks accurately.
• Maintain alignment with customer business needs and HP contractual commitments.

Required Skills & Qualifications:

• Technical and mechanical hardware repair experience across PCs and printers.
• Ability to troubleshoot logically and systematically, including issues involving third-party software, networks, and switches.
• Strong interpersonal, verbal, and written communication skills in customer-facing settings.
• Proficiency with tools, alignment apparatus, and safe repair practices; strong mechanical aptitude.
• Ability to prioritize, plan, and re-prioritize tasks in a dynamic environment while working independently.
• Understanding of the financial and business impact of service delivery and sound business decision-making.
• Physical capability to bend, crawl, stoop, sit, and lift or move up to 50 pounds.
• Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.
• High School diploma or equivalent with additional hardware technology training; college preferred.

Preferred Skills:

• Hands-on printer troubleshooting and repair experience.
• Experience supporting RPOS environments and workstation-class systems.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Details

• Dress Code: Business Professional. Black slacks and blue collared shirt.
• Provided: Cell phone reimbursement and a laptop or tablet.
• Background Check: Employment may require background screening per customer agreements, which may include employment history, education, drug screening, credit, and sex offender registries.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.