Onsite Print Administrator

Job Title: US - Onsite Print Administrator

Location: Mason, OH (Onsite)

Duration: Contract - 24 months

Pay Range: $22-$23.52/hr.

Job ID: 372729

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant I (Onsite Administrator - Print), OSA Level II to join our team in Mason, OH. The ideal candidate will have experience in device support, incident resolution, routine installations/configurations, and customer service and a proven ability to monitor systems, resolve performance issues, and maintain high customer satisfaction within defined processes.

Responsibilities:

• Apply growing technical knowledge to operate assigned technology areas and customer environments with limited risk and complexity.
• Monitor systems to detect performance issues and resolve routine in-scope technical incidents independently.
• Conduct routine installations, configurations, and scripted change activities per established protocols.
• Integrate technical knowledge and business understanding to create solutions for customers and support expectation management.
• Participate in incident trend identification and escalate incidents within defined timeframes.
• Respond to product, technical, and customer-relations inquiries to ensure a high level of satisfaction.
• Maintain daily production goals and meet contract-required response times.
• Adhere to incident, change, and problem management processes and ensure data confidentiality.
• Collaborate with teams to enhance operations and support department-level plans with minimal supervision.

Onsite Administrator (Print) - OSA Level II Duties:

• Manage consumable inventory and ensure adequate supplies at customer sites.
• Replace toner, consumables, and paper, and clear paper jams.
• Assist end users with device functionality and perform initial troubleshooting.
• Coordinate with HP for software-branded support and swap devices with spares as needed.
• Collect usage pages per device as needed and report customer dissatisfaction to CSM/SDM.

Required Skills & Qualifications:

• Basic knowledge of HP products and services offerings and conceptual understanding of IT environments.
• Effective communication with technical audiences and first-level management; active listening skills.
• Problem-solving skills using defined procedures and ability to adjust messages to audience level.
• Experience level: 2-5 years of related work experience in maintenance, quality, or similar fields.

Preferred Skills:

• Associate degree in a technical field or higher. Bachelor's degree preferred.
• Experience supporting print devices and onsite user support in enterprise settings.

Work Conditions & Details:

• Primary site: 8700 S Mason-Montgomery Rd., Mason, OH 45040.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.