Amazon Connect Engineer, Advanced

Job Title: Amazon Connect Engineer, Advanced

Location: Westerville, OH

Duration: Contract to hire, 11 months

Pay Range: $50/hr $60/hr (W2)

Job ID: 372622

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Infrastrucure Engineer with hands-on Amazon Connect and AWS cloud expertise to join our team. The ideal candidate will have strong experience in cloud architecture, automation, and scripting and a proven ability to deliver secure, reliable contact center solutions and streamline infrastructure through IaC and DevOps practices.

Responsibilities:

• Design, build, and support Amazon Connect solutions including CCP, Contact Flows, Queues, and Routing Profiles.
• Develop and maintain AWS Lambda functions and related scripting to integrate services and automate workflows.
• Implement and manage AWS resources including S3, DynamoDB, and CloudWatch for logging, monitoring, and alerting.
• Administer agents and hierarchies within Amazon Connect and maintain access and configuration standards.
• Create and maintain Infrastructure as Code for repeatable, scalable deployments.
• Build and improve CI/CD pipelines and follow DevOps practices to enable reliable releases.
• Troubleshoot complex issues, provide consultative guidance, and document resolutions and runbooks.
• Follow ITIL processes and manage work through Service Desk ticketing systems.

Required Skills & Qualifications:

• 2-3 years of hands-on Amazon Connect engineering, including CCP, Contact Flows, Queues/Routing, and agent administration.
• Cloud architecture experience on AWS with automation and scripting.
• Proficiency with AWS Lambda, S3, DynamoDB, and CloudWatch.
• Proficiency in Infrastructure as Code tools and practices.
• Experience with CI/CD pipelines and DevOps methodologies.
• Programming skills in JavaScript and Node.js, with working knowledge of Python related to AWS services.
• Familiarity with JSON and related data formats.
• Strong verbal and written communication skills and the ability to provide clear consultative explanations.
• Willingness to work according to the US time schedule and be on-site five days per week in Westerville, OH.

Preferred Skills:

• Python development for automation and AWS integrations.
• AWS cloud infrastructure migration experience.
• Telephony and IVR experience for workforce and contact center solutions.
• AWS certifications.

Additional Details

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Work schedule: On-site, five days per week in Westerville, OH.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.

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