Content Operations Manager II

Job Title: Content Operations Manager II

Location: New York, NY

Duration: Contract - 11 months

Pay Range: $55.00/hr $55.00/hr (W2)

Job ID: 372993

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Music Publishing Operations Specialist to join our dynamic team. The ideal candidate will have strong experience in operations, data management, ownership research, and process automation and a proven ability to improve data accuracy, streamline workflows, and support partners across the publishing ecosystem.

Responsibilities:

• Develop and implement scalable automation solutions and process optimizations for publishing operations.
• Iterate on solutions, learn from outcomes, and drive continuous operational improvement.
• Research and verify publishing ownership data using internal systems and third-party tools to close gaps.
• Manage end-to-end publishing operations to ensure accuracy, timeliness, and compliance with partner requirements.
• Assist with data ingestion, validation, and quality assurance across publishing data systems.
• Collaborate with internal teams and external partners to resolve data discrepancies and operational issues.
• Monitor, analyze, and report on key operational metrics to identify trends, risks, and improvements.
• Maintain and improve process documentation, workflows, and standard operating procedures.

Required Skills & Qualifications:

• 2+ years of experience in operations, data management, or a related field.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Proficiency with spreadsheets such as Google Sheets and Excel, with comfort handling large datasets.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced and ambiguous environment.
• University degree.

Preferred Skills:

• Experience in music publishing operations.
• Familiarity with royalty data, metadata, and ownership or share information.
• Experience researching publishing ownership using third-party tools.
• Knowledge of CWR and DDEX data exchange processes and formats.
• Problem-solving skills and ability to work under pressure.
• Experience with process automation or scripting tools such as Python or SQL.
• Knowledge of music rights management tools.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Fair Chance Notice

Pursuant to applicable Fair Chance laws, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct relationship with material job duties, including adherence to policies, sound judgment, stress management, safe and respectful conduct, trustworthiness, meeting client standards, and safeguarding business operations and reputation.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.

Onsite in New York.

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