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Job Requirements of AV Support Technician:
-
Employment Type:
Contractor
-
Location:
Neenah, WI (Onsite)
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AV Support Technician
BC Forward
Neenah, WI (Onsite)
Contractor
BCforward is currently seeking a highly motivated AV/ Audio Video Support Technician in Neenah, WI.
Position Title: IT Desktop/ IT Support Technician
Location: Neenah, WI 54956
Pay Rate: $35/hr to $39.32/hr on W2
Anticipated Start Date: 01/26/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Months (contract position)
Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]
Job Description:
* Provide Level 1 technical support to customer end users.
* Support customer end users with user training for self-scheduling conferences.
* Assist customers in scheduling and launching video conference calls.
* Open incident tickets for incidents and maintain the customer incident management and CMDB systems.
* Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing and removing video equipment as requested.
* Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team.
* Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.
* Update and maintain customer video environment-documentation and process documentation.
* Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.
* Validate end-to-end service functionality upon completion of installation activities.
* De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.
Detailed Job Description
Qualifications
* Associate degree or equivalent experience preferred.
* 2 years of Video Conferencing background supporting Audio-Visual and/or IT systems, including experience with Poly products and/or 3rd party video conferencing devices.
* 1 year of working knowledge of H.320, H.323 and SIP protocols.
* Knowledge of Zoom or Teams conferencing a plus.
* Experience with installing and troubleshooting Poly video conferencing devices or other video conferencing devices such as Cisco, Logitech or DTEN.
* Experience with Trouble Ticket and Incident Management software systems preferred.
* Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.
* Must be highly organized, detail-oriented, self-motivated and able to work with little supervision.
* Must have excellent verbal and written communication skills, including ability to train others.
* 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.
* Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Position Title: IT Desktop/ IT Support Technician
Location: Neenah, WI 54956
Pay Rate: $35/hr to $39.32/hr on W2
Anticipated Start Date: 01/26/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Months (contract position)
Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]
Job Description:
* Provide Level 1 technical support to customer end users.
* Support customer end users with user training for self-scheduling conferences.
* Assist customers in scheduling and launching video conference calls.
* Open incident tickets for incidents and maintain the customer incident management and CMDB systems.
* Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing and removing video equipment as requested.
* Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team.
* Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.
* Update and maintain customer video environment-documentation and process documentation.
* Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.
* Validate end-to-end service functionality upon completion of installation activities.
* De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.
Detailed Job Description
Qualifications
* Associate degree or equivalent experience preferred.
* 2 years of Video Conferencing background supporting Audio-Visual and/or IT systems, including experience with Poly products and/or 3rd party video conferencing devices.
* 1 year of working knowledge of H.320, H.323 and SIP protocols.
* Knowledge of Zoom or Teams conferencing a plus.
* Experience with installing and troubleshooting Poly video conferencing devices or other video conferencing devices such as Cisco, Logitech or DTEN.
* Experience with Trouble Ticket and Incident Management software systems preferred.
* Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.
* Must be highly organized, detail-oriented, self-motivated and able to work with little supervision.
* Must have excellent verbal and written communication skills, including ability to train others.
* 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.
* Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 248658 when responding to this ad.
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