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Care Coordinator II - J01000

BCforward Florida, FL (Onsite) Contractor
Care Coordinator II - J01000

BC Forward is looking for Care Coordinator II (Remote - FL)


Position Title: Care Coordinator II (Remote - FL)
Location: 8745 Henderson RD, Tampa, FL 33634
Anticipated Start Date: 09/22
Expected Duration: 6 months
Job Type: Contract to hire

Pay rate: $25.00/hr on W2
Need: 2+ years healthcare/managed care experience, proficient in high-volume inbound/outbound calling, strong with Excel/Outlook/Word/Teams, and bilingual (Spanish or Creole).

Job Title: Care Management Support Specialist
Position Purpose
Supports care management activities and the teams assigned to members to ensure services are delivered by healthcare providers and partners, while ensuring continuity of care and member satisfaction. Interacts with members by performing outreach telephonically or through home visits, and documents the care/service plan activities.
Education / Experience
  • Requires a High School diploma or GED
  • Requires 1-2 years of related experience
License / Certification
  • For Florida - Sunshine Health Plan: All interactions with members are done telephonically

Responsibilities
  • Provides outreach to members via phone or home visits to engage members, discuss care/service plans, and review next steps, resources, questions, or concerns related to recommended care. Provides ongoing education as appropriate throughout care/service.
  • Coordinates care activities based on the care/service plan, collaborating with healthcare providers, community partners, members, and caregivers to adjust for changes or progress as needed.
  • Serves as support for various member and/or provider inquiries, requests, or concerns related to the care/service plan.
  • Communicates with care managers, practitioners, and others to facilitate member services and ensure continuity of care.
  • May support performing service assessments/screenings for members and documenting care needs.
  • Maintains member records in accordance with state and regulatory requirements and distributes to providers as needed.
  • Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines.
  • Identifies member needs and makes referrals to Care Managers, community-based organizations, or Disease Managers.
  • Provides education on benefits and resources available.
  • Performs other duties as assigned.
  • Complies with all company policies and standards.

Story Behind the Need - Business Group & Key Projects
  • Sunshine State Health Plan
  • New hires meet with a supervisor to review expectations and department overview. After orientation, they are paired with a preceptor for 1:1 training (beginning Day 1).
  • During the first month, new hires meet weekly with leadership to discuss training and performance.
  • The team prides itself on open communication, daily chats, and team support during onboarding and beyond.

Typical Day in the Role
  • Conduct outbound quarterly calls to members for follow-up questions.
  • Assigned cases per month.
  • Complete research (e.g., identifying member information, connecting with providers).
  • Make 3 contact attempts per member (Day 1, Day 2, Day 3). If unsuccessful, connect with PCP to confirm correct contact details.
  • May be assigned stretch projects based on volume.
  • Expected to complete 50-75 calls per day.
  • Submit daily productivity reports via Outlook.
  • Remote work environment: if unable to work from home due to power, equipment, or internet issues, employee will be required to report to the office.
    • Office Location: 8745 Henderson Rd, Tampa, FL 33634 (other offices located in Orlando, Miami, or Tampa).

Compelling Story & Candidate Value Proposition
  • Team is transparent, supportive, and collaborative.
  • Supervisors ensure new hires feel supported and encourage open communication.
  • Remote work environment must be respected and maintained.
  • Excel is used regularly. General technology skills are expected, but training and coaching are provided.
  • Potential for conversion to full-time includes access to LinkedIn Learning (PMI courses, etc.) for career development.

Candidate Requirements
Education / Certification
  • Required: High School diploma or GED
  • Preferred: N/A
Licensure
  • Required: N/A
  • Preferred: N/A
Experience
  • Must Haves:
    • 2+ years in healthcare / managed care background
    • Comfortable with outbound/inbound calling
    • Ability to handle high-volume calls (experience in call centers preferred; front desk/doctor's office only does not apply)
    • General technology experience (Excel, Outlook, Word, Teams)
  • Nice to Haves:
    • Bilingual (Spanish or Creole)
    • Previous work-from-home experience
Disqualifiers
  • Missing relevant experience (e.g., Centene contract experience, recent work experience)
  • Employment gap of 6-8 months without a detailed explanation (maternity leave, caregiving, medical, termination, etc.)
  • Inaccurate education history on resume - all education must be listed (HSD required, but higher education should also remain).
Performance Indicators
  • Ability to multitask (calls + note-taking simultaneously)
  • Professional presentation on calls (attire, personal appearance) even while remote
  • Must maintain a confidential and productive home office environment

Best vs. Average Candidate
Top 3 Must-Have Skills (stack-ranked)

  • 2+ years in healthcare / managed care background
  • High-volume calling (inbound/outbound)
  • Independent work ethic - respecting and thriving in a remote work environment

  • Interested candidates please send resume in Word format Please reference job code 243325 when responding to this ad.


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    Job Snapshot

    Employee Type

    Contractor

    Location

    Florida, FL (Onsite)

    Job Type

    General Labor

    Experience

    Not Specified

    Date Posted

    08/26/2025

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