Onsite Administrator (Print)

Job Title: US - Onsite Administrator (Print)

Location: St Petersburg, FL

Duration: Contract - 24 months

Pay Range:$21-$22.34/hr.

Job ID: 373045

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Onsite Administrator (Print) - OSA Level I to join our team in St Petersburg, FL. The candidate will apply foundational technical knowledge to monitor systems, resolve routine incidents, and support end users across print devices and related workflows. The role will integrate technical knowledge with business understanding to deliver reliable service and support operational goals.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware, software, and print platforms using established protocols.
• Identify incident trends, escalate within defined timeframes, and follow incident, change, and problem management processes.
• Conduct routine installations, configurations, and integrations of systems and print devices in accordance with standards.
• Respond to service, product, technical, and customer-relations inquiries to drive customer satisfaction.
• Execute approved scripted change activities while maintaining compliance and service quality.
• Meet daily production goals and contract response times with consistent service delivery.
• Align work with team strategy, collaborate to standardize processes, and contribute to continuous improvement.
• Maintain data confidentiality and support execution of business processes with independent judgment.
• Complete process-oriented assignments, share technical information, and support department operational plans.
• Act as a team member by providing information, analysis, and recommendations in support of team efforts.

Onsite Administrator (Print) - OSA Level I Duties:

• Manage consumable inventory and ensure adequate supplies at customer sites.
• Replace toner, consumables, and paper, and clear paper jams.
• Assist end users with device functionality and initial troubleshooting.
• dissatisfaction to CSM/SDM.
• Collect device usage pages and swap devices with spares as needed.

Required Skills & Qualifications:

• Ability to communicate effectively with technical audiences and first-level management.
• Active listening and ability to tailor messages to audience needs.
• Problem-solving skills with proactive and reactive approaches based on defined procedures.
• Conceptual understanding of IT environments and incident/change/problem management.
• Ability to work onsite full time at the customer site in St Petersburg, FL.

Education & Experience:

• High School Diploma/GED/Higher Secondary or commensurate work experience required.
• Typically 2-5 years of related experience, preferably in maintenance, quality, or a related field.
• Bachelor's degree preferred or Associate degree in a technical field with 3-5 years of related experience desired.

Role Requirements & Details:

• Work arrangement: Full time at the customer site. Onsite work required. Client interface required.
• Dress code: Business casual.
• Overtime: Not required.

Preferred Skills:

• Experience with print fleet operations or managed print services.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.