Care Management Support Coordinator II - J01003

Care Management Support Coordinator II - J01003

Bcforward is looking for Care Management Support Coordinator II location Remote (PST Time Zone, Not CA)

Job Description

Job Title: Care Management Support Coordinator II
Job Code: J01003
Location: Remote (PST Time Zone, Not CA)
Pay Rate: $ 23.00
Duration: 3 months
Possibility to extend or convert -YES - both
Start Date: 1/12 or 1/26

Position Purpose

The Care Management Support Coordinator II supports administrative care management functions by conducting outbound outreach, answering inbound calls, and coordinating scheduling needs. This role serves as a primary point of contact for members, providers, and internal staff, helping resolve inquiries and documenting member interactions in accordance with state and regulatory standards.

All member interactions for this position are conducted telephonically.

Key Responsibilities

• Conduct outbound outreach to members to support care plan next steps, address questions, provide education, and assist with scheduling needs.
• Serve as front-line support for member and provider inquiries, including explaining care plan procedures and related protocols.
• Provide members with connections to applicable community and health plan resources.
• Support onboarding activities by sending welcome letters, program materials, and related correspondence.
• Document and maintain non-clinical member records in compliance with regulatory and state requirements.
• Make referrals for Social Determinants of Health (SDOH) needs based on member assessments.
• Perform data entry and update records in systems such as TrueCare and other internal platforms.
• Assist with administrative duties and other tasks as assigned.
• Maintain compliance with all policies, standards, and procedures.

Daily Work Environment / Typical Day

• Fast-paced call center environment supporting members recently discharged from hospital stays.
• Make outbound calls to existing members and manage potential inbound callbacks.
• Discuss non-clinical needs following hospital admissions and enroll members into Care Management Programs when appropriate.
• Must meet performance metrics, including a minimum of 50 calls per day.
• Navigate and document across multiple systems with high accuracy.
• Handle production-based work with shifting priorities depending on business needs.

Required Education & Experience

• Education: High School Diploma or GED required.
• Experience:
• 1-2 years in a fast-paced call center environment (70+ calls/day preferred).
• Minimum 2 years of experience in healthcare or related field.
• Experience navigating multiple systems.
• Proficiency in Excel and MS Office applications (basic reporting required).

Preferred Qualifications

• Experience analyzing authorizations.
• Bilingual in Spanish (highly preferred, not required).
• Strong attendance and reliability.
• Ability to adapt to changes in call types and workflow.

Top 3 Hard Skills (Must-Haves)

High-volume call center experience with strong customer service skills.

Fast, accurate documentation skills.

Proficiency in Excel and MS Office.

Work Schedule

• Training: Monday-Friday, 8am-5pm PST, 5-week training program. Camera on required; no time off permitted during training.
• Regular Schedule: Thursday-Monday, 8am-5pm PST.
• No overtime required or offered.

Work Environment

• Remote role within the PST time zone (but not California).
• Not a field-based position; no in-person member interaction.
• Does not require clinical licensure.

Interested candidates please send resume in Word format Please reference job code 247923 when responding to this ad.

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