Care Management Support Coordinator II

Care Management Support Coordinator II

BC Forward is Looking for Care Management Support Coordinator II - Remote

Position: Care Management Support Coordinator II

Location: Remote - Must reside in DE, PA, NJ, or MD (occasional onsite meetings)

Duration: 4 months (possibility to extend or convert)

Pay Rate: $22.00/hr on W2

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (No OT without approval)

Position Purpose

The Care Management Support Coordinator II provides administrative support for care management activities, serving as a primary point of contact for members, providers, and staff. This role focuses on outreach, scheduling, and connecting members to community and health plan resources to ensure high-quality care and compliance with state and regulatory requirements.

Key Responsibilities

• Conduct outreach calls to members, providers, and pharmacies to assist with care plan follow-up, scheduling, and care coordination.
• Support members in accessing community and health plan resources, addressing social determinants of health (SDOH) needs.
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and resources.
• Document and maintain non-clinical member records, ensuring compliance with policies and regulatory standards.
• Assist members with appointment linkage, finding primary care providers (PCPs), and enrolling in care coordination services.
• Send welcome letters, correspondence, and educational materials to facilitate positive member and provider relationships.
• Perform general administrative duties as assigned.

Required Qualifications

• High School diploma or GED.
• 2-3 years of experience in a managed care setting, medical office, or similar healthcare environment.
• Experience handling high call volumes (50+ calls daily, inbound/outbound).
• Strong communication, organizational, and computer skills (including EMR systems).
• Familiarity with medical terminology.

Preferred Qualifications

• Knowledge of community health resources and benefits.
• Understanding of social determinants of health (SDOH).

Disqualifiers

• No prior experience in healthcare, medical settings, or managed care environments.

Performance Indicators

• Meeting outreach and documentation performance metrics.
• Demonstrated ability to resolve member and provider inquiries efficiently.
• Strong teamwork and collaboration in a remote environment.

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 243551 when responding to this ad.

---