Application Production Support Engineer

Job Title: Application Production Support Engineer

Location: Chandler, AZ

Duration: Contract - 5 months

Pay Range: $70.23/hr (W2)

Job ID: 373872

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Site Reliability Engineer III to join our dynamic team. The ideal candidate will have strong experience in application production support for real-time banking platforms, incident and problem management, Unix/Linux, SQL, and monitoring tools such as Splunk and a proven ability to restore service quickly, determine root cause, and implement preventive solutions across mission-critical payments and banking applications.

Responsibilities:

• Provide 24x7 follow-the-sun operational support for real-time banking and payments applications.
• Investigate and troubleshoot production incidents, lead incident bridges, and coordinate resolution with all required stakeholders.
• Perform in-depth technical analysis across Unix/Linux, databases, logs, and monitoring tools to restore service and stabilize platforms.
• Conduct post-incident reviews to determine root cause and implement mitigating and preventive measures.

Required Skills & Qualifications:

• Proficiency with Unix/Linux for application support, log analysis, and troubleshooting.
• Strong SQL skills with experience on Oracle and related database query languages.
• Hands-on experience with monitoring and observability tools such as Splunk.
• Background in application support processes including incident, problem, change, release, and risk governance.

Preferred Skills:

• Experience with IBM WebSphere and enterprise payments platforms.
• Familiarity with ITSM tools and modules such as Remedy Incident, Problem, and Change Management.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.