Engineer II

Job Title: Engineer II

Location: New York, NY or Phoenix, AZ

Duration: Temp - 12 months

Pay Range: $70/hr (W2)

Job ID: 373038

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Microsoft Teams Collaboration Engineer to join our dynamic team. The ideal candidate will have strong experience in Webex-to-Microsoft Teams migrations, Teams administration, video/meeting room device integration, and call quality monitoring and a proven ability to plan and execute end-to-end migration programs while maintaining Cisco room hardware and improving meeting quality.

Responsibilities:

• Lead Webex to Microsoft Teams migration, including discovery, planning, pilot, cutover, and post-migration support.
• Administer Microsoft Teams policies and settings, including meeting policies, audio conferencing and voice policies, and device provisioning.
• Integrate video and meeting room devices while retaining Cisco hardware using CVI and MTR solutions.
• Configure and manage resources, room accounts, and device profiles for consistent user experiences.
• Set up and analyze Microsoft Call Quality Dashboard (CQD) and related telemetry to drive improvements.
• Perform meeting and call log analysis to troubleshoot quality, reliability, and interoperability issues.
• Collaborate with networking teams to interpret quality data and optimize network paths, QoS, and policies.
• Develop automation and integrations using Microsoft Power Platform and Microsoft Graph/Teams APIs.
• Document architectures, standards, and runbooks to enable sustainable operations.

Required Skills & Qualifications:

• Hands-on Microsoft Teams administration, including meeting and voice policies, audio conferencing, and device provisioning.
• Proven experience executing a Webex-to-Teams migration in an enterprise environment.
• Expertise with CVI and Microsoft Teams Rooms (MTR) for Cisco room hardware integration.
• Proficiency with Microsoft Call Quality Dashboard (CQD), meeting log analysis, and remediation activities.
• Strong networking fundamentals, including QoS for real-time media, DNS, SBCs, and troubleshooting of latency, jitter, and packet loss.
• Experience with Microsoft Power Platform and Microsoft Graph or Teams APIs for automation and integration.
• Clear documentation and communication skills with cross-functional teams.
• Experience level: 5+ years in unified communications or collaboration engineering roles.

Preferred Skills:

• Microsoft Teams Collaboration or related Microsoft certifications.
• Experience with Agile delivery and enterprise change management.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.