Operations Specialist (Level III)

Job Title: Operations Specialist (Level III)

Location: Miami, FL (Hialeah)
Duration: Contract - 12 months
Pay Range: $21.02 (W2)
Job ID: 372841

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Operations Specialist to join our team supporting LATAM client servicing. The ideal candidate will have strong experience in client support across treasury, cash management, card, and depository products and a proven ability to triage, resolve, and communicate outcomes for high-revenue clients via phone and email.

Responsibilities:

• Serve as first point of contact for LATAM (Brazil) client inquiries via email and phone.
• Read, analyze, and determine appropriate handling and resolution of client requests.
• Address issues related to treasury, cash management, card, and depository products.
• Collaborate with internal business partners to resolve inquiries, issues, and technical support needs.

Required Skills & Qualifications:

• Fluent English and Portuguese. Spanish is a plus.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail with ability to multitask and navigate multiple systems.
• Experience level: 1+ years working with customers in a service environment.

Preferred Skills:

• 1-2 years of experience in the banking or financial industry.
• Oral and written communication, active listening, and time management.
• Critical thinking, problem solving, quality assurance, and relationship building.
• Collaboration skills and ability to work cross-functionally.

Work Schedule & Location Details:

• Work location is Miami, FL (Hialeah). Candidate hours will align to Brazil business hours and holidays, including working during US holidays.
• Training: first 120 days are 100% in office, Monday to Friday, 9:00 a.m. to 6:00 p.m. EST.
• Post-training: hybrid schedule with 3 days in office and 2 days remote.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.