Care Coordinator

BCforward is currently seeking a highly motivated Care Coordinator for an opportunity in Remote - (Tampa, FL)!

Position Title: Care Coordinator

Location: Remote - (Tampa, FL)

Anticipated Start Date: 10/27/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ months of contract with Contract to Hire

Job Type: [FULL TIME (>%3D30 HRS WEEKLY], [CONTRACT], [Remote]

Pay Range: $21.00 - $25.00/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• 2+ years in healthcare / managed care background.
• Must be comfortable completing outbound / inbound calling.

Job Description:

Shift Timing: Monday - Friday 9:00 a.m. - 6:00 p.m. EST

Position Purpose:

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Education/Experience:

Requires a High School diploma or GED.

Requires 1 - 2 years of related experience.

2+ years in healthcare / managed care background.

Must be comfortable completing outbound / inbound calling.

Looking for someone who can handle HIGH VOLUME calling - doctor's office, front desk does not truly apply.

General Technology experience - Excel, Outlook, Word, TEAMS.

Multi-task being able to complete calls and takes notes simultaneously.

Must understand that this role is remote but with that they must still present professional on calls (attire, personal appearance).

This person will be dealing with confidential medical information - the team is really looking for someone who has an office environment established where they will have a productive work environment.

Nice to haves:

Bilingual (Spanish, or Creole,).

Previous work from home experience.

Note:

Remote work environment - should this person not be able to work from home due to (power outage, equipment issues, internet connection issues based on provider, etc.) they WILL BE REQUIRED TO WORK IN THE OFFICE LOCATION Office Location: 8745 Henderson RD, Tampa, FL 33634

Responsibilities:

This person will be completing outbound quarterly calls to members to conduct follow up questions.

Will be assigned cases per month.

Must be willing to complete research - such as identifying member information, connecting with providers, etc.

3 attempts per members, (Day 1, Day 2, Day 3) - based on if contact has been completed or not, new hire would then connect with PCP to ensure they have the correct contact information.

There may be some stretch assignments that may be aligned based on volume.

Team expectation to conduct 50-75 calls per day.

Will be required to submit a daily report outlining their production for the day. (Through Outlook)

For Florida-Sunshine Health Plan - All interactions with members are done telephonically.

For Arkansas Total Care plan - This position is designated as safety sensitive in Arkansas and requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city. Travel: 30%. required" "Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate

Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed

Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan

Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service

May support performing service assessments/screenings for members and documenting the members care needs

Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed

Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards

Ability to identify needs and make referrals to Care Manager, community-based organizations, and Disease Manager

Provide education on benefits and resources available

Performs other duties as assigned.

Complies with all policies and standards.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[2+ years in healthcare / managed care background. Must be comfortable completing outbound / inbound calling.]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244712 when responding to this ad.