Technology Support

Technology Support

BCforward is currently seeking an Technology Support in Lake Mary, FL!

Position Title: Technology Support
Location: Lake Mary, FL - 5 Days Onsite
Anticipated Start Date: 09/08/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 Months
Pay Range: $18hr-$20/hour
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.)

Job Overview:
Will oversee all aspects of hardware deployment, including equipment configuration, imaging, and quality assurance.
Will maintain client images for laptop deployments, perform QA checks, meet deployment timelines, troubleshoot issues, track and account for all assets, maintain accurate process documentation, and recommend process improvements to leadership.
This is a 100% onsite role based at our Lake Mary, FL Deloitte location, requiring in-office presence five days a week.

Responsibilities:
* Receive and unbox laptops from vendor shipments promptly, ensuring devices are stocked and prepared for deployment.
* Maintain accurate inventory by tracking, accounting for, and documenting all assets throughout their lifecycle.
* Collaborate with the Asset Management and local teams to ensure equipment availability.
* Deploy laptops across the organization, configuring settings on both Windows and Apple devices.
* Manage accounts, profiles, and policies using Active Directory.
* Collaborate with the Asset Management Team to coordinate nationwide laptop distribution and shipping, supporting regional inventory balancing efforts.
* Perform quality assurance and compliance checks on all equipment prior to deployment.
* Perform thorough quality control checks on repaired laptops to verify functionality and compliance with standards before final release.
* Identify and troubleshoot hardware and software issues.
* Process, evaluate, and document incoming damaged laptops, ensuring accurate assessment and tracking prior to repair dispatch.
* Create, update, and manage ServiceNow tickets to ensure timely resolution and compliance with service level agreements (SLAs).
* Provide general support to the Technology team, working independently and prioritizing tasks as needed.
* Prepare laptops for end-of-life disposal and coordinate asset disposition.
* Lift up to 50 lbs. and push heavy carts as required.
* Work overtime and occasional weekends/holidays as needed.
* Perform other job-related duties as assigned.

Required Qualifications:
* Experience at workstation deployment, workstation image creation, and management.
* Possess knowledge of MS-Office products including MS Outlook and Excel.
* Be able to lift to 50lbs and push heavy carts.
* Onsite with ability to work overtime, including nights and weekends as needed.
* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications:
* HP, Dell and Apple certification
* Associate Degree or an equivalent level of training or experience.
* Must be able to interact with all levels in the organization.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 243269 when responding to this ad.