Tax Collector 2

Job Title: Tax Collector 2

Location: Greater Phoenix Metro, AZ

Duration: Temp - 2 months (no set end date; potential for permanent employment)

Pay Range: $18/hr $20/hr (W2)

Job ID: 372586

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Tax Collector 2 to join our team supporting the client and participating counties and cities. The role manages assigned tax collection cases across Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). The Tax Collector will resolve liabilities and delinquencies through phone outreach and scheduled field visits, educate taxpayers on resources and policies, and promote voluntary compliance. Success requires sound judgment, service orientation, and a positive attitude.

Responsibilities:

• Review taxpayer accounts and verify, gather, and update key information across systems.
• Contact taxpayers by phone to resolve delinquent tax liabilities and negotiate payment arrangements.
• Schedule and conduct field visits to residences, places of employment, and business locations as needed.
• Educate taxpayers on online resources, current tax policies, and methods to obtain and maintain compliance.
• Review financial statements and supporting documentation to assess ability to pay.
• Document actions taken in multiple systems with accuracy and timeliness.
• Participate in seizures and sales of assets and/or inventory to satisfy delinquent liabilities, including lien determination, valuation, securing property, preparing and conducting public auctions, and moving assets for sale setup.
• Meet performance expectations and participate in team engagement activities.

Required Skills & Qualifications:

• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, and Google Workspace at a basic level.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Clear written and verbal communication and strong interpersonal skills.
• Demonstrated problem-solving ability and goal orientation with strong retention of new knowledge.
• Experience: Two most recent roles each at least one consecutive year in a fast-paced call center within banking/finance, insurance, or telecommunications (non-technical support). Short stint work history is unlikely to be considered.
• Education: High school diploma or equivalent.

Preferred Skills:

• Spanish-speaking.
• Participation in process improvement activities.
• Education: Associate's degree or higher.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Information

• Hybrid role. Training is onsite for 3-6 weeks, estimated 6 weeks, 8:30 a.m. to 5:00 p.m. Attendance is critical.
• Operating hours are 8:00 a.m. to 6:30 p.m., Monday through Friday. Schedule will fall within these hours.
• Candidates must live in the Greater Phoenix Metro area and attend first-day orientation in person.
• Hardwired internet with sufficient bandwidth required. If using a 5G router, bring it on day 1 for IT configuration.
• Ability to transport issued equipment between office and home (micro desktop, two monitors, keyboard, mouse, headset). Public transportation is not suitable for equipment transport.
• Posting closes on 04/15/2026 at 3:00 p.m.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.