Walk-Up IT Support Specialist

Walk-Up IT Support Specialist

BCforward is currently seeking highly motivated UP IT Support Specialist in San Antonio, TX

Position Title: Walk- UP IT Support Specialist

Location: San Antonio, TX

Anticipated Start Date: Tentative start Date 10/04/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months with possibilities for extension
Job Type: Contract: 16 hrs./week

Pay Range: $20 to $22/hr. on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Responsibilities:

• Provide on-the-spot technical support to employees who visit the IT walk-up desk.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup and configuration of new devices and applications.
• Maintain accurate records of support requests and resolutions.
• Collaborate with other IT team members to ensure timely and effective problem resolution.
• Educate employees on best practices for using technology and software.
• Perform routine maintenance and updates on IT equipment.
• Ensure compliance with company IT policies and procedures.
• Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
• Verify and approve operational quality of system equipment.
• Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Assist in investigating and resolving complex installations and maintenance matters of significance.
• Instruct customers in the operation and maintenance of systems/equipment.
• Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Perform analysis and prepare reports on system problem trends and issues.
• Troubleshoot user accounts.
• Understand SCCM, VPN, Azure, O365, Windows 10 & 11.

  Requirements:

• 2-3 years of experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

  Other Qualifications:

• An advanced degree in a relevant field is a plus.
• Wiliness to work onsite on Augusta, GA
• Candidates must be authorized to work in United States without the requirement of sponsorship.

• Background Check Required

Keywords:

IT Support, Windows & Mac

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244096 when responding to this ad.

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