Customer Service- Insurance Benefits

Job Title: Customer Service- Insurance Benefits

Location: Montreal Quebec H3B 4W5 - Remote - Work will be done locally virtual from home
Duration: Temp - 6 months
Pay Range: $20/hr $24.3/hr
Job ID: 372660

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative - Insurance Benefits to join our team. The ideal candidate will be fluent in French and English and will deliver accurate, timely assistance to insurance customers while maintaining performance standards in a KPI-driven environment. The role will operate locally remote from home and requires availability for a shift between 8:00 AM and 8:00 PM, Monday through Friday.

Responsibilities:

• Respond promptly and professionally to inbound calls, chats, and tickets per client parameters.
• Develop product and service knowledge and convey information clearly to customers.
• Engage in active listening, confirm or clarify details, and defuse escalated situations.
• Document inquiries, complaints, and resolution actions in a clear, comprehensible manner.
• Maintain established KPI performance levels and service quality standards.
• Identify customer needs and provide accurate solutions and alternatives.
• Resolve compliance matters in accordance with policies and procedures.
• Support team objectives and contribute to a positive team environment.

Required Skills & Qualifications:

• Fluency in French and English, both verbal and written.
• Previous customer service or call center experience supporting insurance programs.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong communication, empathy, and active listening skills.
• Ability to multi-task and manage time effectively in a remote setting.
• Clear, concise writing for customer documentation and case notes.
• Demonstrated commitment to superior customer service and professionalism.
• Ability to work independently with sound judgment and critical thinking.
• Minimum 3 years of relevant industry experience.

Preferred Skills:

• Experience in KPI-driven service environments with ticketing and chat platforms.
• Background in compliance procedures within insurance benefits support.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Education

• High School Diploma required.
• College Degree preferred.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.