SAP Concur Application Production Support Engineer

Job Title: Production / Technical Support III

Location: Charlotte, North Carolina

Duration: Contract - 12 months

Pay Range: $44.16/hr (W2)

Job ID: 372629

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Production / Technical Support III to join our team supporting SAP Concur. The ideal candidate will have strong experience in application production support, SAP Concur administration, incident and problem management, and performance monitoring and a proven ability to triage and resolve production outages under tight SLAs while partnering with business and development teams.

Responsibilities:

• Provide application production support for SAP Concur, including triage, root cause identification, and corrective actions.
• Resolve production outages and major business-impacting issues under tight deadlines and SLAs.
• Perform performance monitoring, proactive system health checks, and application access reviews.
• Partner with Line of Business and development teams to identify ongoing problems, propose solutions, and implement improvements.
• Review upcoming projects and deliverables with development on a regular cadence.
• Identify, escalate, and debate Risk and Governance issues as needed.
• Ensure production and performance SLAs are current and met; escalate exceptions.
• Create Knowledge Transfer and How-To documentation for production support procedures.
• Support an on-call rotation for off-hours and weekend coverage.

Required Skills & Qualifications:

• Hands-on SAP Concur administration, including expense report workflows, approval routing, policy and audit rules, compliance checks, cost objects and accounting codes, payments and reimbursements, and user provisioning and deprovisioning with SoD considerations.
• Strong triage and issue resolution skills with the ability to manage production-down situations under SLA.
• Experience with ServiceNow for Incident, Problem, and Request Management.
• Ability to perform root cause analysis and drive problem resolution follow-up.
• Effective liaison skills with business stakeholders and development teams.
• Experience with automation and task simplification; comfort with Copilot prompting.
• Familiarity with Dynatrace for application monitoring and performance analysis.
• Exposure to Autosys or similar job scheduling tools.
• Excellent written and verbal communication skills with the ability to engage technical and non-technical audiences.
• Demonstrated ownership of escalations and calm execution under pressure with attention to detail and teamwork.

Preferred Skills:

• Experience in large enterprise production support environments with defined SLAs and governance.
• Background in financial services or expense management platforms.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.