Collections Specialist(480)

Job Title: Collections Specialist (480)

Location: Indianapolis, IN
Duration: Full-time - 0 months
Pay Range: $18 to $20 (W2)
Job ID: 372202

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Collections Specialist to join our team. The ideal candidate will have experience in collections, customer communications, and negotiation and a proven ability to manage delinquent portfolios, secure payment arrangements, and maintain compliance.

Role Details:

• Headcount: 10 openings.
• Start date: 05/11/2026.
• Schedule: 40 hours per week. Hybrid, 2 days per week in office.
• Post-training shifts vary: 8-5, 10-7, or 12-9. Management assigns shifts based on business need.

Responsibilities:

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss balances, options, and negotiate payment arrangements.
• Document all collection activities, communications, and arrangements in accordance with client standards and federal regulations.
• Provide customer service by responding to inquiries, delivering accurate information, and addressing concerns.
• Use skip tracing techniques and tools to locate hard-to-reach debtors.
• Perform related duties as required by the role.

Required Skills & Qualifications:

• Strong negotiation and persuasion abilities with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts with composure.
• Detail orientation with sound organization and time management.
• Reliability and ability to work flexible day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain required collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college coursework in business or related fields preferred.
• 0-1 years of experience in collections or customer service, preferably in financial or credit environments.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
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