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Office (DocuCare) Associate in West Lake Hills, TX at BCforward

Date Posted: 11/5/2018

Job Snapshot

Job Description

Office (DocuCare) Associate

BCforward is currently seeking highly motivated Office (DocuCare) Associate located at Austin, TX.

Job Title: Office (DocuCare) Associate

Duration: 12+ Months

Location: Austin, TX 78731

ESSENTIAL FUNCTIONS:

  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
  • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
  • Provide IP address support
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support
  • Contact service as required (Client's and 3rd party)
  • Utilize Client web-based applications as required to include Service Call Handling
  • Accurate call reporting on Equipment in Client's designated systems
  • Remote Service call onsite support Driving (if required for duties)
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource
  • Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
  • Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise
  • Non-Client's device management as required
  • Perform remote device monitoring and remote solve (Client's Device Management)
  • Identify and promote Client's Office Solutions
  • Pro-actively manage consumables and supplies using the DOS calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking
  • Manage and maintain on-site parts inventory using PM4

SKILLS:

  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs
  • Track and report account information as required
  • 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

EDUCATION VERIFICATION: Yes

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 73922 when responding to this ad.