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Office DocuCare in Texas at BCforward

Date Posted: 11/5/2018

Job Snapshot

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Job Description

Office DocuCare

BCforward is seeking a highly motivated Office DocuCare at Tyler,TX

Job Title: Office DocuCare

Location: Tyler,TX

Expected Contract length:12+Months Contract

Essential Functions:
* Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
* Provide on-going end user training on equipment
* Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
* Provide IP address support
* Perform basic equipment problem diagnosis
* Point of contact for equipment removal and delivery for onsite support
* Contact service as required (Xerox and 3rd party)
* Utilize Xerox web-based applications as required to include Service Call Handling
* Accurate call reporting on Equipment in Xerox designated systems
* Remote Service call onsite support Driving (if required for duties)
* Download and install printer drivers on end-user equipment
* Perform printer mapping to PC as required
* Escalate printer network issues to appropriate resource
* Physical as well as remote device management and control
* Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
* Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
* Non-Xerox device management as required
* Perform remote device monitoring and remote solve (Xerox Device Management)
* Identify and promote Xerox Office Solutions
* Pro-actively manage consumables and supplies using the DOS calculator
* Maintain on-site operator replaceable parts inventory
* Collect equipment meter information and submit for billing purposes
* Perform Data Entry for activity and asset tracking
* Manage and maintain on-site parts inventory using PM4

* Lift and move up to 50 pounds
* Read, write and follow basic English instructions
* Customer service and communication skills
* Ability to manage multiple tasks
* Perform duties with minimal supervision
* Basic Equipment problem solving and diagnosis per training provided
* Customer problem resolution including escalation as required
* Coordinate work tasks to ensure fulfillment of SOWs
* Track and report account information as required
* 1-2 years relevant experience resolving customer and equipment printing issues

Education: Minimum High School diploma or equivalent

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. BCForward headquarters are in Indianapolis, Indiana and operates delivery centres in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Interested candidates please send resume in Word format Please reference job code 73920 when responding to this ad.