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Office Support/Office DocuCare in Princeton, NJ at BCforward

Date Posted: 1/10/2019

Job Snapshot

Job Description

Office Support/Office DocuCare

BCforward is seeking a highly motivated and experienced Office Support/Office DocuCare

Description:

ESSENTIAL FUNCTIONS:

  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
  • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
  • Provide IP address support
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support
  • Contact service as required (Xerox and 3rd party)
  • Utilize Xerox web-based applications as required to include Service Call Handling
  • Accurate call reporting on Equipment in Xerox designated systems
  • Remote Service call onsite support Driving (if required for duties)
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource
  • Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
  • Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
  • Non-Xerox device management as required
  • Perform remote device monitoring and remote solve (Xerox Device Management)
  • Identify and promote Xerox Office Solutions
  • Pro-actively manage consumables and supplies using the DOS calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking
  • Manage and maintain on-site parts inventory using PM4

SKILLS:

  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs
  • Track and report account information as required
  • 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

EDUCATION VERIFICATION: Yes

Location: Princeton, NJ 0 8540

Expected Duration: 1 Year contract with strong possibility of extension

Wage: Hourly, W2

Who to Contact: Nick Johnson

About BCforward

BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on?time delivery of on?budget solutions to their IT?centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 77752 when responding to this ad.