This site uses cookies. To find out more, see our Cookies Policy

Operational Support in Minneapolis, MN at BCforward

Date Posted: 10/24/2018

Job Snapshot

Job Description

Position: Operational Support

Location:  MINNEAPOLIS MN 55423

Duration: 15 Months of contract

 

This is an application support role and requires good verbal and written communication skills and critical thinking/problem solving. Application support triages issues, works directly with the client resources to prioritize issues, root cause analysis, resolution of incident tickets and business requests. Monitors the application and batch, application patching, communications, and prepares application/portfolio for holiday readiness.

Role is expected to be on-call 24 x 7 as assigned by leadership.

Must be available to work weekends and evenings to provide shift hand-offs to offshore team.

Mandatory work on Thanksgiving and Thanksgiving Weekend and potentially Christmas week/weekend to support clients business needs. Typically there is no PTO allowed during November and December.

Client’s Contractual Qualifications:

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience

• 3 - 5 years of experience in operation support

• Minimum 1 year of experience in software development

• Experience with various desktop systems, operating systems, and diverse technical environments

• Excellent customer service orientation and verbal communication skills

• Ability to install software for and troubleshoot a wide range of applications

• Advanced analytical thinking and problem-solving skills

Job Requirements

looking for candidate who has minimum 3-5 years of experience in Operational support. Minimum 1 year of Software development.

Role is expected to be on-call 24 x 7 as assigned by leadership.

Must be available to work weekends and evenings to provide shift hand-offs to offshore team.

Mandatory work on Thanksgiving and Thanksgiving Weekend and potentially Christmas week/weekend to support clients business needs