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Resolution Services Analyst/Rtl Call Ctr Pers Banker II in Portland, OR at BCforward

Date Posted: 11/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Portland, OR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

BCForward is seeking a highly motivated and experienced Resolution Services Analyst/Rtl Call Ctr Pers Banker II

Job Description:

Provide primary support, escalation and resolution management for hardware, connectivity, and applications. This group provides business partners and clients first level assistance for issues, procedures, and navigational support for WM&SS.

Working under general supervision, provides first line of support and problem Trust products and/or applications for US Bank Trust business lines and external Trust clients. Responds to inquiries and requests for assistance, and escalates issues as warranted, to include opening ITSM Tickets. Analyzes simple to moderate issues and determines appropriate resolution. Analyst will be required to recognize issues that should be escalated and notify appropriate parties. Champions and is seen as a basic subject matter expert for multiple applications. Identifies when procedures need to be updated and makes the appropriate changes. One to three years related work experience required.

Must have basic Word and Excel experience, as well as basic knowledge on how to navigate Internet browsers.

Location: Portland, OR

Contract length: 6+ Months Contract to Perm

Additional Info:

  • Must be able to pass a background and drug screen

  • Must be able to work in US without sponsorship

Contact Name: Jessica P
How to Apply: To apply for this posting please send your resume to

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCForward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCForward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Interested candidates please send resume in Word format to Please reference job code 74636 when responding to this ad.