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Support Specialist in Libertyville, IL at BCforward

Date Posted: 11/26/2018

Job Snapshot

Job Description

Support Specialist

BCforward is seeking a highly motivated and experienced "Support Specialist"

Job Description:

Duties and Responsibilities:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests
  • Responsible for learning and utilizing new services and products or changes to existing services and products
  • Track time and forecast accurately related to project work
Required Skills:

  • Performs builds of new hire PCs and upgraded PCs
  • Performs basic PC and peripheral repairs
  • Performs refresh of laptop loaners
  • Performs builds of basic laptops
  • Performs inventory/parts processes
  • Performs move process
  • Performs Incident ticket processes
  • Responds to assigned tickets (routine and urgent) within the timeframe specified by the current IS service level agreement and works issues through to resolution
  • Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews
  • Performs basic printer troubleshooting
  • Performs basic network connectivity troubleshooting
  • Performs basic software installation processes
  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations
  • Follows unit procedures for attendance and accurate time reporting
  • Performs basic setup and support for Audio Video / Videoconference needs (in specific locations)
  • Performs effective issue escalation to level 3 groups and
  • Performs training room setup and support.
Education and Qualifications:

  • High School Diploma needed.
Location: Lincolnshire, IL

Expected Contract length: 18 Months

Additional Info:

  • Must be able to pass a background and drug screen.
About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Interested candidates please send resume in Word format Please reference job code 75250 when responding to this ad.