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Technical Help Desk in Whitakers, NC at BCforward

Date Posted: 10/26/2018

Job Snapshot

Job Description

Technical Help Desk

BCforward is seeking a highly motivated experienced Architecture Consultant (Applications and Servers Upgrades)

Job Description:

Position Summary:

  • Provide technical assistance to computer system users.
  • Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
  • The technical skills include knowledge of electronic equipment and computer software.

Responsibilities for this position will include the following:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Position Requirements:

  • Associates degree in computer related field OR equivalent training required
  • While the manager would like to see candidates with around 2-4 years' applicable experience in their backgrounds, the manager shared that he is open to considering new college graduates whom maybe had an internship or co-op assignment under their belt.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage one's time

Additional information from the manager:

  • This is a 3rd shift need. After a training period of 2-4 weeks on 1st shift is completed, selected hire will need to move to 3rd shift. Working hours for 3rd shift are from 10:00 PM - 7:00 AM EST.

Location: Whitakers, NC

Duration: 6 Months

Additional Info:

Must be able to pass a background and drug screen

Contact Name: Vasu Gopireddy

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. BCforward' s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average

Interested candidates please send resume in Word format Please reference job code 73266 when responding to this ad.