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Telesales Assistant in Phoenix, AZ at BCforward

Date Posted: 11/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Telesales Assistant

BCforward is seeking a highly motivated and experienced Inside Tele Sales Customer Support at Phoenix Arizona 85003

Expected Duration : 3+ Months with possibility of extension or Permanent

Location : Phoenix Arizona 85003

Wage : Hourly, W2

Job Description:

Essential functions:

  • Receive inbound sales calls from interested prospects
  • Respond to telephone inquiries using standard scripts and procedures.
  • Gather information, research/resolve inquiries and logs customer calls.
  • Communicate appropriate enrollment options
  • Inform customers about services available and assesses customer needs.
  • Make Outbound Sales calls to potential prospects (cold calls)
  • Query callers to gather information by inquiring about potential product/service needs.
  • Communicate appropriate options focused on identified caller needs.
  • Use a computerized system to gather information, building caller profiles and log call activity.
  • Schedule work to ensures accurate phone coverage; monitor priority of calls and shift escalated calls to assure resolution to problems.
  • Prepare standard reports to track workload, response time and quality of input.
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness the sales process, application process in a team environment.


  • Ability to work on assignments that are semi-routine in nature, but recognize the need for occasional deviation from accepted practice including Sales Support work and the Ability to follow established procedures on routine work, requires instructions only on new assignments
  • Ability to conduct inbound and outbound calls in a sales capacity providing informed and accurate product/service information using standard scripts and procedures to facilitate sales activity.
  • Bilingual -Fluent in Spanish and English is not required but is preferred.
  • Outgoing, upbeat and a positive attitude with excellent listening skills is ideally the best fit for this position.


  • Previous Tele-sales or Sales experience is highly preferred but not required.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 74760 when responding to this ad.


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