Customer Service Representative-Administrative

Job Title: Customer Service Representative - Administrative

Location: (Effingham, IL)

Duration: Contract - 3 months

Pay Range: $19-$21.50/hr (W2)

Job ID: 372090

Work Schedule: Mon-Fri, 7:30am - 4:00pm

Worksite: Onsite interview required. Report to Winfield building.

Labor Type: Admin/Clerical

Hours per Day: 8

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative - Administrative to join our team. The ideal candidate will have experience with customer order management, invoicing, and Microsoft Office, and a proven ability to resolve customer inquiries and maintain accurate records to support account management and retention.

Responsibilities:

• Answer inbound telephone inquiries and provide professional customer support.
• Promote organization products and services as appropriate.
• Communicate with customers regarding orders and financial account management.
• Generate, enter, and process customer orders and invoices with accuracy.
• Research and resolve customer complaints to support retention and satisfaction.
• Perform work within a defined customer segment, geography, or product line.
• Demonstrate teamwork, effective follow-up, and attention to detail.
• Operate with some supervision while meeting quality and service expectations.

Required Skills & Qualifications:

• Proficiency with Microsoft Office, including Excel and Outlook. Ability to create, edit, and enter data accurately.
• Strong verbal and written communication skills with clear telephone etiquette and good listening skills.
• Self-starter with basic problem-solving and decision-making skills. Ability to clarify issues and follow through.
• Ability to multitask, stay organized, and maintain accuracy and attention to detail.
• Customer-friendly, professional, and courteous demeanor. Team-oriented.
• Knowledge of fundamental business concepts, practices, and procedures.
• Education: High school diploma or equivalent.
• Experience: Previous administrative or customer service experience.

Preferred Skills:

• Experience with order entry, invoicing, and account management processes.
• Familiarity with enterprise systems or CRM tools.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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