Customer Service Rep. I

• Assist customers by addressing inquiries about products and services, ensuring accurate and timely information.
• Resolve service or billing complaints by processing exchanges, issuing refunds, or adjusting bills as necessary.
• Contact customers to provide updates on claim investigations, issue resolutions, or planned adjustments.
• Escalate unresolved concerns to the appropriate department for further investigation.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Attention to detail with the ability to accurately document customer interactions.
• Ability to work independently, manage time effectively, and multitask in a fast-paced environment.
• Proficiency in computer applications such as MS Outlook and data entry software.

• High school diploma or GED preferred.
• 0-2 years of customer service experience.

• Greeting patients and visitors with warmth and professionalism, ensuring a positive first impression.
• Assisting patients with kiosk check-ins and troubleshooting any issues they may encounter.
• Delivering exceptional customer service by answering questions, providing guidance, and addressing concerns with patience and empathy.
• Maintaining an organized and efficient front desk area to facilitate smooth patient flow.
• Collaborating with the healthcare team to ensure a seamless transition from check-in to appointment.
• Serving as the front-facing representative of the location, setting the tone for a positive patient experience.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236341 when responding to this ad.