Field Technician

Job Title: Field Technician

Location: Roanoke, VA

Duration: Contract - 24 months

Pay Range: $26.42/hr. to $34.58/hr. (W2)

Job ID: 372139

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support to join our team in a professional banking environment. The ideal candidate will have strong experience in software and hardware support, device imaging, and enterprise ticketing and a proven ability to resolve end-user issues, manage deployments, and maintain accurate service documentation.

Responsibilities:

• Configure, install, test, and replace hardware components and peripherals.
• Manage end-user hardware and software service issues to prevent escalation using ServiceNow.
• Perform PC reimaging, data backup, and data restoration for users both remotely and at the desk.
• Install and validate correct software versions and confirm device functionality.
• Assist with administration of VDI, patch management, encryption, antivirus, and incident/request management tools.
• Provide cross-divisional troubleshooting and maintain accurate ticket updates.
• Utilize enterprise utilities to troubleshoot end-user device functionality.
• Document service events precisely in work orders and ticketing systems.

Required Skills & Qualifications:

• 3-5 years of professional software and hardware support, including server and Cisco knowledge.
• Proficiency supporting and troubleshooting Microsoft 365 applications, including Teams, Outlook, and Windows OS.
• Experience with virtual/desktop/laptop management and infrastructure tools such as VDI, patching, encryption, antivirus, and ITSM workflows.
• Hands-on expertise backing up and recovering user data and reimaging devices remotely and onsite.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong customer communication and service skills with executive support exposure.
• Knowledge of two-factor authentication practices.
• Ability to work independently in a fast-paced, high-profile environment.

Preferred Skills:

• Experience in banking or other regulated enterprise environments.
• Exposure to Cisco technologies in end-user support contexts.

Schedule & Work Environment:

• Onsite Monday-Friday, 8:00 a.m. to 5:00 p.m. local time, with flexibility to stay after 5:00 p.m. as needed.
• No travel required. Support location is Roanoke, VA.
• Business casual dress code.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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