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Job Requirements of Project Coordinator II:
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Employment Type:
Contractor
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Houston, TX (Onsite)
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Project Coordinator II
BCforward
Houston, TX (Onsite)
Contractor
Project Coordinator IIBCforward is currently seeking a highly motivated Project Coordinator II for a Remote Role. Position Title: Project Coordinator IILocation: RemoteAnticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 Months.Job Type: ContractPay Range: TBDPlease note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Summary:Exceptional communication skills in all forms to facilitate effective collaboration within the team and with external partners. Proven ability to prepare reports and communicate insights effectively. Diligent in keeping project assets up to date for accessibility and accuracy. Familiarity with JIRA is a plus, showcasing a strong understanding of project management tools Job Responsibilities:
- Oversee the entire lifecycle of project ideas, from submission to operationalization, ensuring seamless execution and alignment with project goals.
- Oversee projects focused on enhancing the experience of contact center agents, ensuring alignment with the brand's standards and objectives.
- Coordinate and communicate all aspects of experimentation internally and externally, keeping partners informed on overall experiment performance.
- Organize and create communication and project assets, ensuring easy access for the organization.
- Conduct regular meetings to share updates with internal and external stakeholders, fostering transparent communication.
- Excellent written/verbal communication and refined listening skills
- Strong team player with a focus on teamwork
- Proficient in developing and delivering presentations to any audience
- Demonstrates incredible judgment and effective problem-solving skills
- Proactive in taking initiative and ensuring follow-up and follow-through
- Appreciation for data alongside an understanding of the human element in Customer Service
- Enjoys experimenting, taking calculated risks, and learning fast
- Possesses creativity and curiosity as part of the toolkit
- Collaborates effortlessly with cross-functional teams, fostering a positive and productive environment
- Adaptable to changing project requirements and priorities
- Effective time management skills for optimizing project timelines and meeting deadlines
- Meticulous attention to detail for maintaining accuracy in reports, documentation, and project assets
- Strong project management skills
- A self-starter /self-driven who is great at engaging and building relationships - they need to have their running shoes on so to speak. Someone who wants to be in the chaos with us, ask questions, etc - not someone who comfortable sitting in the shadows is waiting for things to occur.
- Organizational and Project Management Skills - Great organizer of information, assets, etc. within our program and can manage their projects independently.
- Ability to work in ambiguity.
Nice-to-have Skills:
- XFN experience - someone who had to work with multiple groups for projects or initiatives and are comfortable working that way.
- Previous contact center experience
- Ability to analyze data, review insights as well as make recommendations on important data points that need to be captured.
Interested candidates please send resume in Word format Please reference job code 220994 when responding to this ad.
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