Telecommunications Engineer

Telecommunications Engineer

BCforward is currently seeking a highly motivated Telecommunications Engineer for Hybrid opportunity.

Position Title: Telecommunications Engineer

Location: Eagan, MN

Anticipated Start Date: 5/19/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4+ months

Job Type: Full Time (>%3D40 HRS WEEKLY) - CONTRACT - HYBRID

Pay Range: $70/hr to $80/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Key Responsibilities

• Experience with Microsoft Teams Voice to support migration efforts to Microsoft Teams voice platform.
• Experience with Contact Center as a Service (CCaaS) platforms such as Five9, NICE, Genesys or Cisco
• The ability to work with the business to gather business requirements.
• Not just to understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals.
• Develop telecommunication solutions to address user needs.
• Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.
• Maintain telephony related hardware, software, and infrastructure.
• Monitor, log, track and resolve hardware, software, and infrastructure deficiencies and notes weaknesses or tendencies toward failure.

Additional Qualifications

• Migration of legacy phone systems into Microsoft Teams Voice
• TDM, IP-PBX, and VM/UM integration
• PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
• PSTN connectivity - ISP provisioning/management
• Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors.
• Deployment of Microsoft Teams in a complex enterprise environment
• QOS/COS traffic shaping/bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues.
• Understanding of Number Porting

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[MS Teams Migration, Telecommunications]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 238157 when responding to this ad.

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