Service Delivery Manager

Service Delivery Manager
BCforward is currently seeking a Service Delivery Manager !

Position Title: Service Delivery Manager
Location: Columbia, SC (Onsite)
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Pay Range: $50hr-$55/hour
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.)

Job Description:
Required:
Bachelor's degree in Business, Information Technology, or a related field (Master's degree preferred).
Work fulltime onsite at client offices in Columbia SC
5+ years of experience in service delivery, operations management, or a related field.
Extensive experience and a strategic understanding of security technologies such as: Security information and event management (SIEM), IDS/IPS, Web Application Firewall (WAF), Endpoint detection and response (EDR), Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.
Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.
Strong leadership and people management skills.
Excellent communication, negotiation, and interpersonal abilities.
Proven experience managing client relationships and delivering high-quality services.
Analytical skills with experience in performance metrics and reporting.
Familiarity with ITIL or other service management frameworks is an advantage.

Preferred Qualifications:
Client-focused mindset and strong problem-solving abilities.
Ability to manage multiple priorities and work effectively under pressure.
Proficiency in service management tools and platforms.
Strong organizational and project management skills.
Understanding of common network infrastructure devices such as routers and switches
Understanding of basic networking protocols such as TCP/IP, DNS, HTTP
Detailed knowledge in system security architecture and security solutions

Responsibilities
Oversee the end-to-end delivery of services to assigned clients or business units.
Serve as the main point of contact for client escalations and service-related inquiries.
Monitor and report on service performance, ensuring adherence to SLAs and KPIs.
Lead, mentor, and develop service delivery teams to achieve operational excellence.
Collaborate with cross-functional teams (IT, operations, project management, etc.) to resolve issues and optimize service delivery.
Identify areas for process improvement and implement best practices to enhance service efficiency and quality.
Implement risk management programs for our federal clients by utilizing NIST, RMF, and FISMA compliance frameworks.
Enhance cyber awareness with clients and project teams.
Implement cutting edge security tools for our clients.
Prepare and present regular service performance reports to clients and senior management.
Ensure compliance with organizational policies, standards, and relevant regulations.
Manage client expectations and foster strong, long-term relationships.
Support the onboarding of new clients and services, ensuring a smooth transition and setup.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 243476 when responding to this ad.