ServiceNow AI Engineer

Job Title: ServiceNow AI Engineer

Location: Remote

Duration: Temp - 12 months

Pay Range: $70/hr. to $80/hr. (W2)

Job ID: 373132

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a ServiceNow AI Engineer to join our dynamic team. The ideal candidate will have strong experience in ServiceNow platform engineering, AI/ML, and Generative AI and a proven ability to design, build, and deploy AI agents and workflows that drive secure automation and measurable outcomes.

Responsibilities:

• Design and deploy Now Assist skills, domain-specific prompts, and RAG-based solutions.
• Build AI agents and agentic workflows with orchestration, guardrails, and multi-step automation.
• Architect MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
• Develop skills and connectors to enable AI-driven ServiceNow actions including record creation, case triage, and data retrieval.
• Integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications.

Required Skills & Qualifications:

• 7+ years of software engineering experience, including 2+ years in AI, LLMs, or Generative AI.
• Hands-on experience with the ServiceNow platform and its AI/ML capabilities.
• Proficiency designing Now Assist skills, prompts, and RAG pipelines.
• Demonstrated ability to build agentic workflows with orchestration and policy guardrails.
• Experience architecting MCP servers to securely integrate external AI models with ServiceNow data and APIs.
• Experience building skills and connectors to drive ServiceNow actions such as record creation and case triage.
• Ability to embed AI features within workspaces, portals, Flow Designer, Integration Hub, and custom apps.

Preferred Skills:

• Experience with vector databases, prompt management, and evaluation frameworks.
• Background integrating external LLM providers with enterprise security and compliance controls.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.