Call Center Agent

BCforward is currently seeking a highly motivated Call Center Agent for Remote opportunity (Must reside within 1 hour of Phoenix or Tucson, AZ)

Position Title: Call Center Agent

Location: Remote (Must reside within 1 hour of Phoenix or Tucson, AZ)

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Job Title: Call Center Representative
Location: Remote (Must reside within 1 hour of Phoenix or Tucson, AZ)
Duration: 4 Months (Potential for permanent employment)
Pay Rate: $20/hour
Schedule: Monday-Friday, 7:45 AM-5:15 PM (flexible scheduling required)
Training: 3 weeks, 8:30 AM-5:00 PM (attendance is mandatory)
Start: ASAP
Interview: Remote

Position Summary:

We are seeking customer-focused and dependable individuals to join our team as Call Center Representatives. In this fully remote position, you will be the first point of contact for taxpayers, handling inbound calls related to tax compliance, account inquiries, and general information. The ideal candidate will have at least one year of experience in a fast-paced call center and demonstrate strong problem-solving and multitasking abilities.

Key Responsibilities:

• Handle inbound calls professionally and efficiently
• Resolve Tier 1 level taxpayer issues
• Review and update account information
• Educate callers on online tools and tax policies
• Submit payment arrangement requests
• Log all interactions in internal systems
• Collaborate on team engagement activities
• Meet established performance metrics

Required Skills & Experience:

• Minimum 1 year of recent call center experience (non-technical support)
• Excellent communication and interpersonal skills
• Strong multitasking and organizational abilities
• Proficiency in MS Word, Excel, and Google Workspace
• Basic math skills (add, subtract, multiply, divide)
• High school diploma or equivalent
• Ability to work remotely with hardwired internet and handle equipment transport

Preferred Qualifications:

• Spanish-speaking
• Experience in banking, finance, or insurance
• Associate degree or higher
• Participation in process improvement initiatives

Additional Requirements:

• Must be able to attend Day 1 orientation in person
• Equipment will be provided - candidates must transport it home

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 238353 when responding to this ad.