Support Analyst 3

Support Analyst 3

BCForward is currently seeking for a highly motivated Support Analyst 3 for an Onsite opportunity at Redmond, WA

Position Title: Support Analyst 3

Location: Redmond, WA

Anticipated Start Date: 08/25/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a

confirmed start date.

Expected Duration: 6+ months

Job Type: Contract - Onsite

Pay Range: $25 p/hr- $28 p/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job

responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem,

etc.).

Job Description:

Looking for an experienced Support Analyst to join the team. An ideal candidate will have a wide range of IT knowledge and experience. This role supports a game studio as part of the Operations team working at a AAA game studio. Ideal for someone eager to strengthen capabilities in a dynamic, fast-paced environment.
Job Responsibilities:
* In-person and remote user assistance with Windows PCs, Laptops, and Dev kits
* Triaging and resolving incidents, changes, and requests
* Assistance with device enrollment, policy configuration, and identity management using Azure AD and Intune
* Identification of recurring or large-scale incidents and root cause solutions and/or escalation to appropriate team
* Maintenance and updates to internal and external database of documented solutions
* Occasional server support: Replacing storage, moving servers, upgrading and replacing hardware
* Reporting on support incidents and adherence to SLAs
* Ability to pick up and move IT hardware weighing up to 40 pounds
* Support for studio-wide IT asset operations including tracking, maintenance coordination, and inventory audits for hardware and software
* Assistance with technology refreshes, equipment rollouts, and process improvements to ensure readiness, compliance, and cost-effective lifecycle management

Qualifications and Skills
* 5+ years of work-related experience
* Strong understanding of Microsoft products
* Outstanding communication and customer service skills
* Excellent problem resolution and analytical skills
* Ability to learn quickly in fast-paced environment

Pluses
* Strong understanding of desktop support
* Experience with core IT infrastructure

Candidate Requirements
* Years of Experience Required: 5+ years of experience required for the role- service desk analyst, IT Help Desk experience
Top 3 Hard Skills Required + Years of Experience
1. Minimum 2 years experience triaging Azure AD and Intune
2. Minimum 3 year experience with support of Windows Desktop, Windows PC : software and hardware side
3. Minimum 3 year experience with Microsoft products

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to

fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing

unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000

consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our

core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients

achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to

become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 242966 when responding to this ad.

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