Call center Agent

Call center Agent

BCforward is currently seeking a highly motivated Call center Agent

Position Title: Call center Agent

Location: Phoenix AZ 85007

Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 Months (Possibility of Extension)

Job Type: [FULL TIME (>%3D40 HRS WEEKLY)

Pay Range: $20/hr on w2

Job Summary

Position Summary

The Call Center Agent is responsible for providing professional and courteous customer service to individuals and businesses regarding tax compliance, delinquency, and general account inquiries. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced call center environment.

Key Responsibilities

• Answer high volumes of inbound calls in a fast-paced environment
• Resolve Tier 1 customer issues
• Review and update taxpayer account information
• Verify and gather customer data accurately
• Educate customers on online resources and current tax policies
• Submit requests for payment arrangements
• Document actions taken across multiple systems
• Meet productivity and quality performance standards
• Participate in team engagement activities and training

Required Skills & Qualifications

• Minimum 1 year of recent call center experience
• Previous two roles must each be at least 1 year in duration
• Experience in banking, finance, insurance, or telecommunications (non-technical support)
• Strong multitasking ability
• Basic computer skills (Microsoft Word, Excel, Google Workspace)
• Basic math skills (addition, subtraction, multiplication, division)
• Strong verbal and written communication
• Organized, goal-oriented, and detail-focused
• High School Diploma or GED required

Preferred Qualifications

• Spanish-speaking (bilingual preferred)
• Experience in banking or financial services
• Experience with process improvement or quality initiatives
• Associate's degree or higher

Important Requirements

• Must live within 1 hour of Phoenix or Tucson
• Must attend onsite orientation on Day 1
• Must have hardwired internet with sufficient bandwidth
• Must be able to transport company-issued equipment (2 monitors, desktop, headset, keyboard, mouse)
• Must pass state and federal background checks, fingerprinting, and Arizona tax filing check (last 5 years)
• Attendance is critical - training and performance depend on it
• Flexible schedule required based on business needs

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration

Interested candidates please send resume in Word format Please reference job code 249767 when responding to this ad.

---