Technical Impacts Business Analys

Technical Impacts Business Analys

BCforward is currently seeking a highly motivated Technical Impacts Business Analys Job for an opportunity in Austin, TX 78727 Location!

Position Title: Technical Impacts Business Analys

Location: Austin, TX 78727

Anticipated Start Date: May

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 8 months Contract to Hire (with possibility of extension or conversion)

Job Type: Contract, 40 HRS WEEKLY, Onsite

Pay Range: $23/hr - $24.81/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Technical Impacts Business Analys

Job Description:

Position Summary: The Technical Impacts Analyst will play a pivotal role in enhancing the efficiency and effectiveness of our provider enrollment processes. This position is responsible for reviewing, assessing, and prioritizing technical issues related to the enrollment system. The analyst will support enrollment staff by addressing enrollment system questions and serving as a liaison between provider enrollment and technology.

The Technical impacts business analyst is in a liaison role between Operations and technical impacts team:

* Triage Escalations: Review, assess and prioritize technical issues escalated by operations teams.

* Investigate system issues: Perform root cause analysis, trouble shoot errors and identify patterns in system behavior.

* Document and track cases: Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system.

* Collaborate with technology and development teams: Work with technical teams to escalate complex issues, test fixes and validate resolutions.

* Provide Guidance and workarounds: Assist operations teams by offering interim solutions while long term fixes are implemented.

* Analyze trends: Identify recurring system issues and recommend improvements to prevent future escalations.

* Communicate effectively: Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow up actions.

Basic Qualifications:

* Minimum of 1-year experience with healthcare providers with the use of general healthcare terminology

* Minimum of 2 years' experience with Microsoft Office Excel, Word, PowerPoint, Outlook

Preferred Qualifications:

* Strong problem-solving skills

* Ability to work collaboratively across multi-functional teams

* Proven ability to work independently and as a team member

* Good communication written and oral and interpersonal skills

* Good organizational, multi-tasking, and time management skills

* Familiarity with enrollment systems, CRM platforms, or similar enterprise applications

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237624 when responding to this ad.

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Job Requirements: