Call Recording & Speech Analytics Engineer

Job Title: Application Programmer III - Call Recording & Speech Analytics Engineer

Location: Pennington, NJ; Addison, TX; Charlotte, NC

Duration: Contract - 12 months

Pay Range: Pennington, NJ: $68.25/hr (W2) | Addison, TX: $68.25/hr (W2) | Charlotte, NC: $65.06/hr (W2)

Job ID: 372761

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Call Recording & Speech Analytics Engineer to join our dynamic team. The ideal candidate will have strong experience in NICE platform suite, call recording, speech analytics, and WFM systems and a proven ability to implement, configure, test, and stabilize enterprise solutions in regulated environments.

Responsibilities:

• Analyze business and technical requirements and produce effort estimates.
• Partner with Project Management to define technical tasks, milestones, and timelines.
• Coordinate implementation with vendor partners, including NICE.
• Install, configure, and update call recording, speech analytics, and WFM systems.
• Perform unit, smoke, and limited performance/load testing and support QA.
• Troubleshoot defects identified during testing and deployments.
• Participate in performance tuning to ensure stability and scalability.
• Provide production support through go-live and stabilization and design monitoring with L2/L3 teams.
• Deliver documentation and knowledge transfer to production support teams.

Required Skills & Qualifications:

• 5+ years implementing and supporting call recording platforms, speech analytics solutions, and WFM systems.
• Primary skill with NICE platform suite for call recording and speech analytics.
• Strong programming fundamentals with experience in configuration, integration, and release management.
• Solid understanding of computer networking concepts and SQL (basic to intermediate).
• Analytical, troubleshooting, and problem-solving skills with strong ownership and accountability.
• Excellent written and verbal communication and documentation skills.
• Experience delivering through formal production and release processes and working both independently and in teams.

Technical Skills:

• NICE Platform Suite (Call Recording and Speech Analytics).
• Windows Server administration (expert level).
• .NET in Windows environments and PowerShell scripting.
• Web application protocols: HTTP, SOAP, XML.
• Application installation, configuration, and support.
• SQL for basic querying and troubleshooting.

Preferred Skills:

• Linux operating system experience.
• Workforce Management system implementation experience.
• Performance engineering and monitoring tools.
• .NET proficiency.

Additional Hiring Details

• Hybrid schedule with a minimum of 3 days onsite. Onsite from day 1.
• Target start: June.
• Interview process: 1-2 rounds, video required.
• Glider ID verification required.
• Max 3 submissions per vendor.
• Candidates should include current location, relocation plan, availability/start date, and cooling-off status on resume.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume. Include your current location, relocation plan, earliest availability, and cooling-off details if applicable.