Escrow Support Manager

Job Title: Escrow Support Supervisor

Location: Phoenix, AZ
Duration: Contract - 3 months
Pay Range: $24.20 (W2)
Job ID: 372707

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Escrow Support Supervisor to lead a centralized, high-volume production team that supports the initiation and closing of residential escrow transactions. The ideal candidate will have strong experience in escrow procedures, documentation, and regulatory compliance and a proven ability to drive productivity, quality, and turnaround times while leading teams in a deadline-driven environment.

Responsibilities:

• Lead and supervise a centralized escrow processing team and manage daily production workflow.
• Maintain accountability for productivity, quality, turnaround times, and SLAs.
• Monitor workloads, adjust staffing priorities, and authorize overtime to meet deadlines.
• Review escrow documentation for accuracy, completeness, and compliance and resolve escalated issues.
• Ensure adherence to company policies, escrow procedures, and regulatory requirements.
• Partner with branch teams to communicate expectations, process updates, and quality standards.
• Prepare and present production, quality, and performance reports to leadership.
• Interview, hire, onboard, train, and develop team members.
• Conduct performance reviews, provide coaching, and manage corrective actions.
• Lead change initiatives for process improvements, system updates, and workflow adjustments.
• Foster a culture of accountability, collaboration, and continuous improvement.

Leadership & Accountability Expectations:

• Serve as the primary point of accountability for team performance during peak periods.
• Make real-time decisions to mitigate risk, manage bottlenecks, and maintain commitments.
• Identify trends affecting productivity, quality, or morale and implement actions.
• Maintain team engagement and professionalism during high-stress cycles.

Work Environment & Schedule Expectations:

• High-demand, production-driven environment with strict deadlines.
• Extended hours and overtime during peak periods such as month-end and quarter-end.
• Workload intensity fluctuates with market conditions and transaction volume.
• Schedule flexibility required to meet operational needs and service commitments.
• 100% on-site work environment.

Required Skills & Qualifications:

• Leadership and team management in a high-volume production environment.
• Escrow procedures, escrow documentation, and regulatory compliance expertise.
• Strong organizational skills and attention to detail with time management proficiency.
• Proficiency in Microsoft Office and escrow-related systems.
• Effective communication with ability to provide clear direction and feedback.
• Problem solving, conflict resolution, and decision making abilities.
• Experience driving process improvement and managing workflow adjustments.

Preferred Skills:

• Experience with system updates and operational change management.
• Familiarity with P&L statements and operational cost awareness.

Education:

High School Diploma or equivalent required.

Experience:

• 3-5 years of directly related experience in escrow processing or loan closings.
• Minimum 2 years in a lead or supervisory role within a production environment.
• Experience managing high-volume workflows with strict deadlines.

Languages:

English - Read, Write, Speak.

Job Category:

Escrow.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.