Customer Engagement, Principal Administrative Business Partner

Customer Engagement, Principal Administrative Business Partner

BCforward is currently seeking a highly motivated Senior/Principal Administrative Business Partner - Customer Engagement (CE)

Job Title: Senior/Principal Administrative Business Partner - Customer Engagement (CE)
Location: South San Francisco, CA 94080 (Hybrid/On-site as required)
Estimated Start Date :7/21/2025
Pay Rate :$55.00 - $58.00

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Position Summary:

The Senior/Principal Administrative Business Partner (ABP) will provide high-level administrative and operational support to the Customer Engagement (CE) field organization, working directly with the Head of Business Operations. This role is essential in ensuring seamless execution of business activities, meetings, communications, and field-to-office coordination. The successful candidate will be proactive, organized, detail-oriented, and able to anticipate and meet stakeholder needs with a high level of professionalism and confidentiality.

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Key Responsibilities:

Administrative Support

• Manage calendars, travel, and meeting coordination for assigned leaders and teams
• Independently handle complex scheduling involving internal and external stakeholders
• Provide logistical support for virtual and in-person team and leadership meetings
• Act as the primary point of contact for administrative questions, with strong knowledge of Genentech policies
• Maintain key documents, team rosters, and distribution lists
• Support special projects and initiatives across the CE Leadership Team

Communication & Collaboration

• Draft clear and effective internal communications
• Collect and implement feedback from surveys and team input
• Present ideas and updates confidently to leadership
• Collaborate cross-functionally to support project tracking and stakeholder engagement
• Foster strong internal networks to improve connectivity and drive impact

Operations & Project Management

• Assist in developing agendas, synthesizing meeting outcomes, and producing supporting materials (e.g., slides, summaries)
• Track timelines and key deliverables for strategic initiatives
• Serve as liaison to departments such as HR, IT, Finance, Procurement, Compliance, and Meeting Services
• Participate in continuous improvement and operational excellence initiatives

Event Planning & Execution

• Lead logistics and planning for internal team meetings, events, and offsites
• Coordinate field-to-office engagements such as listening tours, roundtables, and workshops
• Plan culture, wellness, and team-building events to enhance employee engagement
• Manage budget, vendor contracts, rooming, and payment processes

External Coordination

• Liaise with external partners and customer administrative teams for field events and congresses
• Organize charitable/community outreach activities in collaboration with local teams
• Support contracting and funding logistics for external engagements and HCP interactions

Hiring & Onboarding

• Coordinate recruitment logistics including interview scheduling and candidate communication
• Support onboarding for new ABPs and team members by training on tools, systems, and best practices
• Ensure teams have appropriate office equipment and resources

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Qualifications:

• 3-5+ years of experience in a senior administrative or business partner role, preferably supporting field organizations or senior leadership
• Prior experience handling confidential information with discretion
• Familiarity with Genentech or biotech/pharma field team structures is a strong plus
• Proficiency in G Suite (Gmail, Calendar, Slides, Sheets, Meet) and Zoom
• BS/BA degree or equivalent experience
• Willingness to travel occasionally for business needs across U.S. time zones

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Core Competencies & Skills:

Strategic Agility

• Strong judgment and prioritization skills
• Ability to adapt to shifting business priorities
• Comfortable adjusting project scope and approach as needed

Communication

• Excellent written and verbal communication skills
• Professional and respectful representation of Genentech in internal and external interactions

Collaboration

• Proven ability to collaborate across a matrixed organization
• Builds and leverages a strong internal network

Project Management & Operational Excellence

• Skilled in planning, organization, and cross-functional execution
• Familiar with agile methodologies and continuous improvement practices
• Strong attention to detail and commitment to quality

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Genentech Operating Principles:

• Put Patients First: Act in the best interests of patients
• Follow the Science: Base decisions on data and evidence
• Act as One Team: Collaborate and trust across boundaries
• Embrace Differences: Value diverse perspectives and challenge assumptions
• Accelerate Learning: Learn from every experience
• Simplify Radically: Eliminate complexity to deliver faster
• Make an Impact Now: Act with urgency and accountability
• Think Long Term: Consider long-term consequences in every decision

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Additional Information:

• Compliance with all applicable laws, regulations, policies, and procedures is required
• This position does not include direct reports
• Business travel is required on occasion

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240391 when responding to this ad.

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