IT technician

Job Title: IT Technician

Location: Charlotte, NC

Duration: Contract - 23 months

Pay Range: $30.04/hr. - $39.32/hr. (W2)

Job ID: 373814

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant IV to join our team supporting a professional banking environment. The ideal candidate will have strong experience in end-user hardware and software support, Windows endpoint administration, ServiceNow ticket management, and Cisco/server fundamentals and a proven ability to deliver high-quality desk-side and remote support, prevent escalations, and maintain accurate service documentation.

Responsibilities:

• Configure, install, test, and replace end-user hardware components and peripherals.
• Manage and resolve hardware and software incidents to prevent escalation, using ServiceNow.
• Reimage PCs, back up and restore user data, and validate software installations and functionality.
• Provide cross-divisional troubleshooting and maintain accurate ticket updates and work orders.
• Support VDI, patch management, encryption, antivirus, and endpoint management tools.
• Utilize enterprise utilities to diagnose and resolve workstation performance and access issues.
• Deliver customer service to high-touch and executive users in a fast-paced setting.

Required Skills & Qualifications:

• 3-5 years of professional experience in software/hardware support, including server and Cisco technology fundamentals.
• Proficiency supporting and troubleshooting Microsoft 365 applications, including Teams, Outlook, and Windows OS.
• Experience with VDI, patch management, encryption technologies, antivirus, and incident/request management.
• Hands-on expertise with user data backup and recovery, and reimaging devices remotely and desk-side.
• Knowledge of two-factor authentication and access troubleshooting.
• Strong customer communication and service skills, with the ability to work independently.
• Availability to work onsite Monday to Friday, 8:00 a.m. to 5:00 p.m. local time, with flexibility for after-hours as needed.

Preferred Skills:

• Experience with ServiceNow or a similar ITSM ticketing platform.
• Background supporting executive or high-profile users in financial services.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.